JV
James Verster-Cohen
1 reviews | Active since Aug 2016
22 Nov 2017, 22:05
Missing airtime
My Vodacom minutes carry over each month
At the end of October I always check my minutes and then the next day ie 1st November. I had around 10 minutes which vanished.
I queried this by phoning 3 times to query but each time I was told that I used the minutes which I had not. I tried to explain that I also had minutes carried over from September but I get nowhere. This has happened before but no one is interested and don't listen.
Regards James
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2017, 06:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 06:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JV
James Verster-Cohen's updateReviewer Update
15 Dec 2017, 07:12Hello
No one has contacted me
Regards
James
JV
James Verster-Cohen's update15 Dec 2017, 07:12
Reviewer Update
Hello
No one has contacted me
Regards
James