LA
Layla A
1 reviews | Active since Oct 2015
19 Sept 2017, 08:05
MISSING AIRTIME
I have been recharging my airtime via my cellphone banking for the past 2 months and every time I reload the airtime disappears. I have called the call centre numerous times and nobody can assist I have emailed my bank statement (reflecting all my deductions and bank charges) to Seithati Msimanga and received a reference number however have received no commination's since 6 September. I am growing increasingly frustrated as I am a female driver alone in JHB and do not have airtime for emergencies.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Sept 2017, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2017, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2017, 13:18Good Day Layla,
Thank you again for taking my call.
Kindly note that this matter was addressed.
Regards
RO
Best regards,
Vodacom's reply19 Sept 2017, 13:18
Official
Good Day Layla,
Thank you again for taking my call.
Kindly note that this matter was addressed.
Regards
RO
Best regards,
LA
Layla A's updateReviewer Update
19 Sept 2017, 13:24Hi
Thank you for the call which I received today, apparently this is now a matter I NEED to resolve (by taking time out at work to go to my bank), the consultant then informed me that they can not take the matter forward. The consultant I dealt with was very nice however this still does not resolve my issue.
Looking very forward to finding time in MY schedule the run around trying to escalate this with my bank for vodacoms product.
THANK YOU*
LA
Layla A's update19 Sept 2017, 13:24
Reviewer Update
Hi
Thank you for the call which I received today, apparently this is now a matter I NEED to resolve (by taking time out at work to go to my bank), the consultant then informed me that they can not take the matter forward. The consultant I dealt with was very nice however this still does not resolve my issue.
Looking very forward to finding time in MY schedule the run around trying to escalate this with my bank for vodacoms product.
THANK YOU*