Missing Air Time

Item: Vodacom
Rating: 1
Author: Eugene E

I bought R275 worth of air time on 17 September. Today is 19 September and it is suddenly all gone. This is not possible as I have hardly used my phone. I tried to phone Vodacom Customer Care but could not get through to a human being. All that happened was a machine kept giving me information that I did not need.

I need to now what happened suddenly to the R275 as well as the R112,50 SMSes I paid for.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Sept 2018, 17:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Sept 2018, 17:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

19 Sept 2018, 17:24

Dear Eugene,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Best regards,

Vodacom's reply19 Sept 2018, 17:24

Official

Dear Eugene,

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Best regards,

Missing Air Time

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