RV
Riaan V
1 reviews | Active since Jul 2011
27 Oct 2022, 10:36
Missing account payments
Paid my accounts on the Vodacom website. After my card was charged successfully, the funds was not allocated to my account. I have been trying for the past week to get this error fixed but getting no assistance. I keep sending transaction information to Vodacom, but then rejected as Vodacom only accepts proof of payments for allocations. I cannot send Vodacom proof of payments for card transactions, and what I send is rejected.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Oct 2022, 12:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2022, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RV
Riaan V's updateReviewer Update
28 Oct 2022, 11:39Still no contact from Vodacom it is 8 days and still no word
RV
Riaan V's update28 Oct 2022, 11:39
Reviewer Update
Still no contact from Vodacom it is 8 days and still no word