Missing accessories and no customer service

I completed a contract upgrade in March that included a Samsung watch as part of the deal. I was told the watch had to come from another region but when I returned a few days later they told me there was actually no stock and they would call me when it was at the store.

I have since been into the store numerous time with people promising to come back to me. Recent engagements have resulted in the store telling me the owners have changed so they cannot provide the watch - they have also tried to tell me there is no evidence of the watch being included but it is clearly stated on my contract. It has even been suggested that I open a ******** case against the previous consultant but at no point have they committed to addressing the actual issue.

The store consultant refuses to provide contact details for the store owner as its "not their problem" - they have told me to take it up with Vodacom customer case but the customer care team says they cannot help and I must go to the store.

7 months of trying to get what is owed to me and appalling attitude and zero customer service