Missing 10GB Lubabalo Kahla could not help

Vodacom failed to explain where my 10GB went to, Lubabalo Kahla could not explain due to his system not showing real time, for the first time after 9 months of being loyal client, Vodacom could not explain why my 10GB disappeared, even the history records shoes that I only used 900MB in 3 days, due to working from home, now I have to top up another data because Lubabalo Kahla refused to. This happened early hours of this morning, I only use 10GB in two weeks not few hours. Vodacom is this disappointing, a big company like you not being able to properly explain.