Misselling

<p>On the 16/05/2017 I called Vodacom call centre spoke to Amelia I told her that I’m due for upgrade and she agreed with me she took me through with the upgrade process and qualified for the iPhone6 for ( ********** 453) and she told me that every month they going to deduct R329.00 and I told her I don’t want any additions on the account, I only want to R329 and she agreed and told me that only the amount of R329.00 is going to be deducted on my account and I also took an extra contract for Samsung Galaxy J5 Prime on the following number ( ********** 147) and she told me available for the amount of R199.00 and I also told her that I only want to pay R199.00 of which a total of R528.00 is going to be deducted on my account and she agreed she didn’t tell me anything about R150 that I need to pay for contract upgrade I only heard that now today when I made an enquiry of why is R821.50 going to be deducted on my account that’s when Muneera told me the breakdown of the cost that I was never told about .Of which on the 26/05/2017 I called the call centre again to ask why R246 was deducted on my account because only R199.00 for Samsung Galaxy J5 Prime and the guy answered by saying that R47.00 was for activation and in June they will only deduct R199.00 for Samsung Galaxy J5 Prime now R349.00 is being deducted on my account .</p> <p>I need this to be sorted only amounts that we agreed on must be deducted this is a miselling what about my CPA rights (RIGHT TO FAIR, JUST AND REASONABLE TERMS AND CONDITIONS) go and google what does the right mean, am I being protected on this rights NO only wants sales on the table you don’t care about your clients. Please fix my things and get back to me with the right prices that were agreed on and you also said that your calls are recorded please visit your phone records and fix my things.</p>