1 reviews | Active since Mar 2012
I upgraded online in February and the phone I chose showed only R550.00 monthly, to my surprise end of March I was overcharged and on calling customer care I'm being told of an extra R149.00 for airtime which was not mentioned on my application. I never bugdeted for such an amount and need urgent assistance in this regard. Even if it means I do not get the airtime monthly that will suit me fine because I feel this is ****************. I've been using Vodacom for a very long time and never on my package have I ever paid extra for airtime being awarded to me. I really do not mind paying for the handset only but am not prepared to pay this R149.00 extra
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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