Missell

I am writing in connection with sim card problem that doesn’t work on my phone, I lodge the case on the 30th of November 2023 telephonically. I spoke to different agents over the phone as well as two of their team leaders who promised to give me heads up (calls) on when will my sim card work on my phone….

I took an upgrade last month before black Friday, the agent offered me a great deal of 100gb anytime ,100 GB home internet and 50 GB hybrid data…..For R199.Since the 30th of November my sim card was not working and no one is giving me a call to inform me when will my sim card work….Month end I have to pay for the full service even though I was not offered full service. I really need to use the sim card as some of my work applications needs the sim as the OTP SMS gets into that sim as well as business and personal call.