Misseling

I am very dissapointed, someone made contact with me and advised me that they are upgrading me the next thing I get a Sim card when they said to me its documents that I had to sign, the following day I made contact with vodacom contact center and advised them that I do need an extra contract and I was advised it will be canceled to date nothing has been done I can still see the 082 number on my app and I even got debited for something I clearly stated that I do not want, I amde a call again to lodge a reversal again no1 has made contact with me but from the attitude the lady was assisting me I wasn't expecting anything better from her. I need this canceled my money back and this number removed under my numbers I am contracted under or I will escalate this to the Ombudsman.