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LvdM
Lydia van der Merwe

1 reviews | Active since Feb 2021

19 Jul 2021, 10:33

Missed payment on my record on an account that has been cancelled? How is that possible?

One star is too much to give. I sent a message via Hello Peter as I was getting no joy out of Vodacom on an account that I cancelled. Paid my months notice, yet money is still taken from my account. Numerous calls made bet fell on deaf ears. A representative from Vodacom under Hello Peter called me on Friday ensuring that it was already in the process of being cancelled and that i will NOT be billed and it will automatically be deleted from my credit report. I have hand no "unpaid s" until NOW - Again the same account which I note has also increased? How is this possible? How can vodacom increase an account that is supposed to be cancelled and then have it show as a missed payment on my credit report. Between Experien and Vodacom I want this FIXED IMMEDIATELY as it's not like i haven't been trying to cancel this for a number of months already! PLEASE RECTIFY THIS AND FIX MY MISSED PAYMENT ON MY EXPERIEN ACCOUNT AND DELETE THIS ACCOUNT OFF OF MY RECORDS WITH IMMEDIATE EFFECT AS I DO NOT TRUST VOCACOM. It's for cell no: ***. Please confirm the correction from Vocacom and form Experien please.

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2021, 12:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LvdM
Lydia van der Merwe's update19 Jul 2021, 14:09
Reviewer Update
I cancelled this contract more than 3 months ago when I queried it but no one would listen. Vodacom just kept taking a debit order even after we ageed that end April will be my last notice month. So they still went ahead and took another debit order of R554 end July which I reversed by my bank and I am still getting invoices for monies owing? Over and above this it shows a higher figure on my Clear Score. My scoring has dropped and shows as a non payment due to Vodocom's incompetence after NUMEROUS CALLS and pleading that I do not want this contact anymore. They are taking money from my account and negatively affecting my scoring!!!!!! This is not fair! Why must I be penalized if I never skipped a payment? Ever! And after cancelling months ago still be penalized with my scoring as a NON PAYMENT? Non payment for an account that should have been CLOSED!