NE
Nathaniel E

1 reviews | Active since May 2019

14 Nov 2022, 15:14

Missed payment

In August I took out a new co tract with Vodacom. Paid R105 in store for connection fee and agreed to a debit order on the 26th. The debit order went off and on the 3rd of October I received an SMS stating that I need to pay R100. I went to the Vodacom retailer and was told that it's an activation fee. I paid it in store that same day. I have proof that by the contract agreement I paid my account on time and that I never owed Vodacom but they actually went as far as listing it as a missed payment on credit buaro. After more that 5 years of not missing a payment. Please Vodacom get your documentation ready, I have been negatively affected by this and will consult my rights if it's not cleared from my name.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2022, 16:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team