Missed appointments

After finally having fibre become live in our complex, I booked an appointment with Vodacom on Friday for installation. Vodacom's installers did not arrive, I waited for 4 hours. No communication was received. As of now I am unsure as to when Vodacom will install. The worst part is that cell signal in the area is so poor that the interim lte is useless. This lack of communication and sticking to appointments is disgusting!