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MN
Michael N

1 reviews | Active since Feb 2014

11 Oct 2023, 16:24

Miss selling expetations not met

Had the worst experience at Vodacom in Promenade one of the staff upgrade my contact to a data only contact 250GB that was suppose to be active from 01 October 2023. I only manage to make use of the sim for 10 minutes for it told me out of data. Got to the shop Monday an the manager told me to allow 4-24 Hrs its 28hours later she only called me once never again. My data sim is still not activated an im expected to pay for a service that I'm not able to use. Their service at the promenade branch is poor. There was one gentleman that tried to help. The manager has not kept to our agreement and her failed call back. If this doesnt gwt resolve aoon I will take my business somewhere else where its wanted.wish I could give this a zero star.

0
Replies (3)
Vodacom
Vodacom's reply12 Oct 2023, 07:52
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MN
Michael N's update17 Oct 2023, 13:43
Reviewer Update
Hello, A consultant has contact me which was last week Thursday its nearly Thursday again still no further than I was when I wrote the complaint. The manager at Promenade store has also never reach out to me. Clearly this is the kind of service staff at Vodacom practice I will raise my complain with ICASA maybe I would get a better resolution as the time use contact me the service will be up an running in the new month so this just a stalling tactic. I will continue to express my dissatisfaction till something gets done.
MN
Michael N's update20 Oct 2023, 16:29
Reviewer Update
This is pathetic service the store manager insured me I would have my service up an running starting this month as I paid an did a upgrade last month to be effective from today. The store manager never had any decency to contact me I will continue to raise my dissatisfaction. This was discussed in store that my contract never start as it was a technical error which I don't believe worse service I experienced.