PT
Puleng T
1 reviews | Active since Jan 2016
20 Jul 2019, 20:40
Miss PJ
I am really disappointed with Vodacom repair center westgate mall I took my huawei tablet on the 09/07/2019 because it was not charging They sent me an sms stating that the warranty repairs take 2-3 days and same day they sent me a quotation amounting to R4982,82 I rejected the quotation because I felt it was unfair I went in today (20/07/2019) to get my tablet and the whole screen is cracked My tablet had a small crack and the screen was working before I took it to them Can Vodacom kindly advise how should this matter be resolved and is it fair that I am receiving my tablet in a different condition?
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Replies (2)
Vodacom's replyOfficial
21 Jul 2019, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2019, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jul 2019, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2019, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,