Miss Moleya

I took 24 month contract with Vodacom at louistrichart makhado crossing last year February . they gave Huawei p smart 2019 and sim card, then I took with insurance . the lady told not to exchange sim card due to if i lost cell phone insurance will not replace it. but I asked her if is possible to use my old sim card , she said yes for as long as I don't exchange sim cards .then I continue using my old sim card on my new phone and I took new sim card give it to my sister. I lost my phone last month on the ( 29.08.2020) . I went to Vodacom to lay a claim , insurance decline my claim due to not using the sim card that was bought with cellphone . while I was given the instruction in the store of using the old sim card . I was mislead by Vodacom consultant who is working for Vodacom . now they don't want to give me another phone , while I was paying insurance every month . am now paying cell phone that I don't have .