PJ
Peter James-Smith

1 reviews | Active since Oct 2013

08 Aug 2025, 15:43

Miss led by the Vodacom inarticulate sales person

I have been a customer of Vodacom probably since they began. I renewed my contract with Vodacom early July. They insisted that I should receive a free phone and tablet as it would save me m.oney and I was told it would increase data etc for two phones and a mini modum and the cost would increase from R409 a month to R530. I had told them that I didn't really need a new phone but they insisted it would save me money. Everything duly happened and I was happy until I received the account yesterday for the end of August for R810. I immediately phoned them and was told that someone would phone me today.....which didn't happen. I phoned about an hour ago and eventually got put through to somebody who put me through to somebody else. The upshot of the conversation was that if I had returned the phone etc in July then they could have done something but it was too late. Remember I only received the statement yesterday and was misled as to the total cost per month. Effectively they are not interested even in an old customer. I am not sure what to do next...speak to my attorney, sign a contract with MTN and wait for Vodacom to sue me for arrears and contest it on the grounds that I was misled by their sales person which they obviously wouldn't admit. How does one deal with such impossible people? I might have been a customer for a long time with no complaints. That obviously counts for nothing.

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Replies (1)
Vodacom
Vodacom's reply09 Aug 2025, 08:02
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team