Miss leading customers with upgrades and insurance

Oct.2014 a upgrade was requested to a Laptop & not a handset on account number N*** at Vodacom shop, Alberton.As requested a copy of the I.D. & company letterhead was mailed to proses the request & I decided on the HP laptop. A JP did all the upgrade docs & I collected the Laptop from him at the Alberton branch. On 13/7/2015 my Laptop was ****** out of my car & a case nr was opened at S.A.P.S. After filling in all the documents as requested by Vodacom I was informed that I can not claim for my Laptop that was ******.Apparently the Insurance that I have been paying for since I have upgraded is for a I-phone6 with a IMEI nr . I was told that I can not claim for a laptop because I couldn't't upgrade to a laptop because I am not on a data contact.I requested and upgraded to a laptop that was done and all the paper work& emails I have send was for a laptop& not for a I Phone 6. There explanation: they upgraded to a I-phone 6 on my contract then sold the I-phone & with the money received from selling the phone they bought a laptop for me-all this without my knowledge or approval.The Insurance has also been cancelled with out my approval &no explanation has given why by the insurance