LB
Layla B

1 reviews | Active since Oct 2017

19 Feb 2019, 11:32

Miss information

Last week Wed, 13th Feb I got a call on my mom number from an Indian guy telling me I can cancel my contract and will not have any issues and my last payment will be end march. I called back the same day and spoke to Selwyn who tried to sell me some package and then got an attitude when I said just cancel my contract, he assured me that the contract is cancelled and I would get a notification. Thursday I called back to confirm if it had been cancelled, to my surprise I get told my cotract ends on june. I need the correct info and i need this number cancelled some staff says i can cancel some till june. I upgraded one numbet and now want to close the other. This is really a ****ty experiance.

0
Replies (2)
Vodacom
Vodacom's reply19 Feb 2019, 12:27
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Feb 2019, 15:22
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards  Consumer Website Team  

Best regards,