ZS
Zain S

1 reviews | Active since Mar 2018

01 Jun 2018, 09:42

Miss information

This Saturday I took out 2 contracts R77 each at game stores cresta. So I had to pay upfront R202 thinking this was the activation and admin fee. To my surprize it was not, nobody informed me I had to pay anything else before the next debit date But today I get 2 notification from my account saying vodacom not paid R157,85.so I called and spoke to a guy informing me theres nothing he can do as now I have rejected orders and this is totally unacceptable. How do you do this to people how do I pay 2 upfrony fees? Is this contract really made to **** me before I even use it? I also dont kniw how you going to get ypur activation fee this month, Coz its going to be like squeezing water out of a rock.whos going to pay for my rejected debit order?

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2018, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,