SP
Sherizia P

1 reviews | Active since Jan 2017

23 Jan 2017, 16:12

Miss Advertising

<p>Hi i app**** for a new contract by Vodacom Online on the 19th of Jan, i was told on the 20th on Jan it has been approved, The person i spoke to was Mazwi. I was contacted today and was informed that the IPHONE SE 64GB is discontinued and a sales consultant would call me for another deal, i was not contacted, i had to call in and find out whats going on, only to be told that they DO have stock but i must wait the whole 7 days and if i dont recieve message or phone call i must contact Mazwi to follow up.... Lindokuhle Contacted me now at 4:05 and then told me my application is pending..... please tell me who to believe cause this is bull ****.... firstly if the phone was discontinued why is it still being advertised, secondly why tell me its approved when its not.... for a first time applying for a contract i am very DISGUSTED.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team