SN
Slindokuhle N

1 reviews | Active since Jan 2026

08 Jan 2026, 08:35

Miss

Good day,

I am currently having a bad experience with Vodacom. I have for a bouble deal online for an IPhone 14 pre owend. And my application was approved. I app**** on the 18 of December 2025.

I have received anything of the where abouta of the phone. I called many times and they see my application. But I have been told the phone is out stock. I don't know whytehy sell items which they don't have. It's basically a **** mos. Order number is ***.

And I am not cancelling anything. Because it's going to mess up my credit report..

I don't know hey vodacom hire people who don't handle their online sales department with professionalism.

Even a friend I mine had the same issue at the store.. No my vodacom is big company. You guys must do better.

You have alot competition for a bad Customer experience like this

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2026, 09:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SN
Slindokuhle N's update10 Jan 2026, 08:56
Reviewer Update
And here I though that vodacom actual cares about their customers. It's the second day now, nobody bothered to explain or call even inform that they investigate the matter!
SN
Slindokuhle N's update14 Jan 2026, 11:00
Reviewer Update
Can I kindly please get feedback if the stock is available in the warehouse or not..as you promised to call back.

It's been 4 weeks already since the application
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Slindokuhle N's update21 Jan 2026, 14:14
Reviewer Update
Can I get feedback on this matter and also details of the person who is handle the matter. So that we communicate directly.