Miss

VODACOM did a sim swap for someone else with my numbers.without even confirming with me and the person stole my money using my cellphone banking,And the worse part is that it was done while my phone was on,not switched off at all but managed to do a sim swap.when i tried contacting them the response was they are facing a technical problem.and i went chat online and was told to go to the shop straight.and i did just that when i reached there i was told that they are unable to help me because I'm on prepaid npt contract,why would Vodacom do a sim swap without even calling me to confirm if either the person is the owner of the numbers or not.and why do they have a prepaid simcard if they can't even help when one is facing such challenges like i did.i lost my hard earned money cause of Vodacom