Misrepresention
I’m a VIP Red Client - called in to cancel my contract - was offered an iPhone X plus extra Data if I renewed my Contract. Was told to wait for the day of launch only to be called and told that they cannot offer me the deal promised. Was then offered another contract at R799 - same as the VIP red just no Phone. On Monday i was told they cannot offer me the deal as it was a Black Friday Special which wasn’t disclosed to me. The Team Leader McDilleen promised me on 3 occasions to call me back and hasn't and she is too busy to return my call. They told me they will open the deal for me seeing that all calls are recorded. Two days now and nothing - just false promises all the time. Disgusting to think this the service levels that exist especially after paying R2300 a month.
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Replies (4)
Vodacom's replyOfficial
29 Nov 2017, 12:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2017, 12:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
05 Dec 2017, 11:34I received a call from a Sameera on Friday the 1st of December regarding the HelloPeter complaint. This lady knew nothing of the complaint ( she was apparently just told to call me )and I had to explain again what was happening. She promised to resolve this by Monday. Monday has come and gone and despite me leaving 3 messages for her nobody has called. This is how pathetic the service levels are at Vodacom. My last call now is at 11:20am and once again everyone is either on lunch ( Megan )or in a meeting( Mcdilleen). The call centre lades name is Oamodetfwe.
's update05 Dec 2017, 11:34
Reviewer Update
I received a call from a Sameera on Friday the 1st of December regarding the HelloPeter complaint. This lady knew nothing of the complaint ( she was apparently just told to call me )and I had to explain again what was happening. She promised to resolve this by Monday. Monday has come and gone and despite me leaving 3 messages for her nobody has called. This is how pathetic the service levels are at Vodacom. My last call now is at 11:20am and once again everyone is either on lunch ( Megan )or in a meeting( Mcdilleen). The call centre lades name is Oamodetfwe.
's updateReviewer Update
05 Dec 2017, 11:38I was hoping that after publishing a complaint here that they would get of their seats and do something about it but I guess they don’t care. If anyone has the CEO”s email or someone higher I would really love to expose this shady unacceptable level of service and port my number. Can anyone assist?
's update05 Dec 2017, 11:38
Reviewer Update
I was hoping that after publishing a complaint here that they would get of their seats and do something about it but I guess they don’t care. If anyone has the CEO”s email or someone higher I would really love to expose this shady unacceptable level of service and port my number. Can anyone assist?
Vodacom's replyOfficial
11 Dec 2017, 07:59Good day,
Our records reflect that you have been contacted by our Upgrades team to assist with your upgrade.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Vodacom's reply11 Dec 2017, 07:59
Official
Good day,
Our records reflect that you have been contacted by our Upgrades team to assist with your upgrade.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,