Misrepresenting on Vodacom insurance for phone

Good day

My phone was ****** at shopping centre an iPhone 11 which I have purchased cash and insured under Vodacom insurance I have been a customer of Vodacom for more than 20 years on cellphone contracts and prepaid so my latest purchase was a cash purchase as I could now afford to purchase phone cash , I’m being told my phone will not be covered as the insurance is less than 3 months active I’m not happy with this decision as I was not informed of such if I knew I would’ve have not used the phone or used alternative insurer as it is an expensive purchase on my side please advise asap as to what will be done as I will not accept this outcome

Kind regards Gillian masilela

You can contact me temporarily on my sons phone ***

Work number ***