Misrepresentation with VODACOM CONTRACT DEALS

Item: Vodacom
Rating: 1
Author: Jabulile M

Vodacom has failed me as a long-term customer. I had a contract upgrade due, so I decided to go to a Vodacom shop in NEWMARKET City in Alberton on 29 December 2024. A consultant assisted and advised me to pick the OPPO RENO12FS. After checking the phone's specs, it seemed like it was not an upgrade that I wanted.

I returned to the Vodacom shop today 30.12.2024, after consulting with a Vodacom agent over the phone that I can return the phone to shop which I have purchased it from within the 7days period.

My request was that I would like to exchange the device for an iPhone deal I would rather move from an Android device. I was told that I can not exchange the device since I have signed the contract. The Store Manager had no interest in addressing the matter even after the Vodacom agent spoke to her. As a customer, I was dismissed without considering my rights stated in the Consumer Act that I have a right to change my mind about a purchase that was made.

Am disappointed in Vodacom as a company as I spoke to 3 different agents they also didn't understand why a client is unable to return a device to the store within 3 days after the purchase to choose a different device. Now am stuck with a phone that I don't want and pay for the device for 3 years.

NEVER AGAIN WILL I GET INTO A CONTRACT WITH VODACOM they are ******.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Dec 2024, 08:27

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Dec 2024, 08:27

Official

Jabulile M's updateReviewer Update

09 Jan 2025, 03:52

Highly disappointed with the Vodacom brand,you practically told me to stuck it up and keep paying for a phone I don't want only to protect your brand with your store policies. That are against my rights as a Consumer.

All I wanted was to change a contract deal even willing to pay more but No. You would rather rob me for the next 3 years and be stuck with a phone I don't want because it was highly recommend by you sales agent at the Vodacom Newmarket store in Alberton.

Your brand is to push sales for phones and brands we don't like.

Never again will I remain a loyal customer to your brand.

Jabulile M's update09 Jan 2025, 03:52

Reviewer Update