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refiloe M
1 reviews | Active since Jun 2014
13 Dec 2019, 14:33
misrepresentation with a capital M
on the 6 th of December i sent a complaint about the *********** service i received from vodatom, and they rep**** on the same day and said they would call me back , which they never bothered to do, as a reputable service provider of which i have been a client of for so many years , i was really disgusted and embassassed that they are failing to keep their word
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Replies (2)
Vodacom's replyOfficial
13 Dec 2019, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2019, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Dec 2019, 08:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per EC-1SNR-3OYZCF, our records indicate that feedback has already been provided via email. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2019, 08:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per EC-1SNR-3OYZCF, our records indicate that feedback has already been provided via email. Regards Consumer Website Team
Best regards,