MISREPRESENTATION - 'upgrading' my account without my authorisation/permission!

In August this year, I received a call from one of your ladies - line was not very clear - I apologise for not supplying her name.

The "Upgrade" was proposed to me as some kind of reward or recognition of my pensioner status and would cost me nothing. It sounded great but I asked to see the offer in writing. Having just looked at it, it will cost me the upgrade fee on each number - leaving me to find an extra R300 ! Thanks for the offer, but no thanks!

THE UPGRADE WAS PROCESSED REGARDLESS.

I have been into the Vodacom branch in Bethlehem for assistance, and it appears that no one can 'find the call' or help me.

I am a pensioner and need this sorted out ASAP!