MM
Michael M

1 reviews | Active since Jul 2020

18 Nov 2016, 10:39

Misrepresentation to the Consumer

<p>It is the second time I have gone into Vodacom to renew my contract. I have EXPLAINED EXACTLY WHAT I WANT. I went to your Forest Hill branch - No luck there. I went to Menlyn now. Ok, so I am on the Red Advantage package. I want to renew this package. You advertize the package at R999 (Samsung Galaxy S7 4G Smartphone + Free Samsung Galaxy Tab 3 Lite. Ok I'll take that package - renew. Then I get the quote, now there is a PAY IN of R6999 per package. Where did you advertise this to the consumer? This is TOTAL MISREPRESENTATION!!!! Kindly explain this?</p>

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2016, 10:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,