RK
Rudi K

1 reviews | Active since Oct 2013

30 Jun 2022, 16:58

Misrepresentation on phone sold

My story so far: 14 March 2022 I was telephonically phoned by vodacom sales to upgrade my existing contract. They the sold me a Huawei P40 phone indicating that it does not have Google Playstore. They indicated that it had Huawei Appgallery. When I received the phone, I found out that this means NO Google Apps are available, not even Google Maps, which I used daily to navigate. I have received the phone on 18 Feb, but did not have any time due to work pressure to switch the phone on to check it out until today 14 march. I have called the Upgrade department(**********) as advised by the Customercare department and directed me to **********, which apparently is the delivery department. They stated that I can't return the phone or exchange it for a phone because it is longer than 14 day after delivery. The phone is useless to me if I can't navigate. This is misrepresentation of the deal. They did not tell me I can't get to any Google apps AT ALL! My company creates software apps and with this phone I won't be able to download them from the Google appstore. I want to return the phone and get another phone that does have Google AppStore on.

17 March 2022: Hi, I checked now and I was NOT in contact with your After Sales team on 15 March 2022. Please contact me on ********** to discuss this.

30 May 2022: Still no communication from Vodacom. Obviously they are playing the waiting game to say I've taken to long to get in contact. Sickening how this seems t be a vodacom policy on any services post purchase.

4 April 2022: Still no communication from Vodacom 7 April: I wil continue to complain about this for the 3 year length of the contract sold to me by vodacom.

25 April Still no communication from Vodacom. Really sad to see giant corporation deteriate to **** in our country.

2 May Still no communication from Vodacom. Apparently they phone my son, who gave my number, but nothing after that. I have susequintly found the my main number on the vodacom website has been changed to my son's number. I have tried to change it back to mine, but it doesn't work. Is there any functional after sales in vodacom???

25 May: Still no communication from Vodacom. The websupport guy that actually phoned me and promised me my main number will now work, als ****. It still shows my son as main number.

10 June: Still no communication from Vodacom. ***** seems to be a descriptive word of the business model being deployed by vodacom. My contact number and main number is **********. Contact me.

27 June: I have managed to get my main number changed to my number, after trying with vodacom support for weeks. I still haven't used the P40 and would like to return it for something functional. Please contact me.

30 June 2022: No feedback from vodacom, although I got the same standard, 'hello, we'll contact you' reply.

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2022, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team