Misrepresentation of Vodacom Business
I have procured screen protector for Iphone at Vodacom in Clearwater on the 08 June 2018 and i was informed that it has 6 Months warranty and to my surprise when i when because it came off ,the guy who claim to be the manager has told me that the screen protector has been changed feom 6 Months to 3 Months but i have explained that it was changed after i procured it and he told me that he dont care he is following their policy and then he started saying the screen protector looked like it cracked and i explained to him thatit is becauss it lifted up and it require a protection. The manager told me thati can where ever i want he is not scared and he is not gonna help me. please help
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Vodacom's replyOfficial
19 Dec 2018, 14:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2018, 14:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 12:38 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply20 Dec 2018, 12:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team