Misrepresentation of Uncapped Wifi Offer – Request for Immediate Resolution

I am writing to express my frustration with Vodacom's handling of a recent Wifi contract I entered into.

I was contacted by a Vodacom call centre agent who offered me an "uncapped" WiFi package for R299 per month. Since I already have other contracts with Vodacom, I was interested and agreed to proceed with the offer. However, after receiving the router, I discovered that the package I was sold is limited to 200GB per month and not uncapped, as I was led to believe. I called Vodacom customer service, and after some investigation, they confirmed that the call centre agent had misrepresented the offer. They explained that Vodacom does not offer uncapped WiFi at this price. Now, after two months of using the service, Vodacom is informing me that they want to cancel the contract and collect the router, despite the fact that I was misled in the first place. When I requested this decision in writing, they have refused to provide any written confirmation. I am extremely disappointed by Vodacom's handling of this situation. I was misled into accepting an offer that was not as promised, and now Vodacom is attempting to cancel the contract without offering a fair resolution. My request is as follows: Vodacom should either honour the uncapped offer at R299 per month, or Provide me with an appropriate upgrade to a higher package at the same price, and stop further attempts to collect the router. I am disappointed by how this has been handled, and I expect Vodacom to take immediate action to resolve this matter. If this is not resolved quickly, I will be seeking further assistance through ICASA and potentially considering legal advice.