FJ
F J

1 reviews | Active since Nov 2012

29 Sept 2017, 10:43

Misrepresentation of services and products / Poor Service

Vodacom advertises Apple products ( like i-pad Pro 10.5) but are unable to actually provide this. No stock at any branch. No idea of expected shipment delivery. 2 to 6 month waiting period for stock. This is false advertising. If they can't supply the product, they shouldn't be claiming they can. Found what I want at I-Store (in stock). Unable to have contract finalized there, due to useless service from Vodacom, which is unable to change surname of my wife in less tan 24-48hrs. 2hrs drive back to JHB to get my device, if Vodacom eventually does this, as no closer I-store in my area. Unacceptable!

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Sept 2017, 13:56
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian