Misrepresentation of Service offering, No Service and No Communication to update

<p>Vodacom Online offers next day delivery if you upgrade online. The phone and package selected were advertised as IN STOCK. I received a confirmation email on 8 Febaruary that my application was successful and that delivery would be in 3-5 days - change of promise number 1 but benefit of the doubt allowed.</p> <p>Called in to follow up and was told that no upgrade was recorded, and they reloaded it on 13 February and that delivery would be the following day........................</p> <p>Many excuses later, many phonecalls from one department to the next , to managers who promise to get back to you and dont, to promises that the device is enroute and a tracking number was provided only to call RAM to establish it was a blank waybill with no details and no information................to later recontact Vodacom to establish the phone had not even been dispatched..................</p> <p>A call through to Vodacom headoffice eventually, a manager commits to sorting it out and ensuring delivery.............................no call back from him either but from an assistant to just wanted to confirm that my phone had been delivered successfully - we NO!!!! If they had called online vodacom they would have worked out that the unit had not yet been dispatched to the courier!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Today is the 20 Feb - 12 days after the original upgrade confirmation and I still sit with no phone</p> <p> </p> <p>In the interim, i requested that the whole deal be cancelled and that I convert my current number to a pay as you go so that I could move to Telkom, Cell C or MTN, to be told its not possible to cancel as there is an upgrade pending ............and that once i get the upgrade delivered I can request a return and will have to wait 7-14 days before I can cancel my association and contracts with VODACOM as this is the process.</p> <p> </p> <p>False Promises! Misrepresentation! Poor Service! Lies! and the sad part is that no one at Vodacom can help or cares to assist</p> <p> </p>