LV
Leandre V
1 reviews | Active since Oct 2024
14 Nov 2024, 17:42
Misrepresentation of product and service.
I took out a 1TB contract earlier in the year around April 2024. So far I have not been satisfied with service that I have received. I don't have the experience of utilizing the 100mps as per promised by the service provider. I have been to the vodashop and called the call centre multiple times. Till today my issues have not been sorted. We're a family of 5 however all of us can't utilize and stream at the same time. I was told that there are to many users but can someone please balance me if the contract came together with a router that claims up to 60 plus users at a time. Yet we're 5 users but when we stream it's constantly buffering as if we're in the year 2000. I just want my issue to be resolved as I'm paying for a service that I'm not utilizing fully.
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Vodacom's replyOfficial
15 Nov 2024, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2024, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LV
Leandre V's updateReviewer Update
18 Nov 2024, 17:17Good day
I recieved a call on Friday the 15th where I was informed that my query would be looked into and escalated to the relevant department. Received a call back today and was informed that I stay in a 5G area and that the router that I have is not compatible and that I would need to call the sales department for an upgrade of said router.
Fine call the call centre spoke to Zinhle who then referred me to Nokwanda. Was called back by Nokwanda for this I will give kudous and the turn around time was not so bad.
Now I am being told by the sales department that I should advise on all the days and times that I called the call centre to complain about the fact that I have no coverage. Like seriously Vodacom is this how you treat your customers that you have had for almost10 years. I must now go back and look at the logs of the times and dates that I complained as well as the time I went to the Southgate branch to log a query in order for the router to be checked, the tech staff informed me that there is no issue with the router.
All I want is for this matter to be resolved accordingly, its either you cancel the contract or you assist me with obtaining a compatible device for the area that I am staying in.
Thanking you kindly.
Kind Regards
Leandre
I recieved a call on Friday the 15th where I was informed that my query would be looked into and escalated to the relevant department. Received a call back today and was informed that I stay in a 5G area and that the router that I have is not compatible and that I would need to call the sales department for an upgrade of said router.
Fine call the call centre spoke to Zinhle who then referred me to Nokwanda. Was called back by Nokwanda for this I will give kudous and the turn around time was not so bad.
Now I am being told by the sales department that I should advise on all the days and times that I called the call centre to complain about the fact that I have no coverage. Like seriously Vodacom is this how you treat your customers that you have had for almost10 years. I must now go back and look at the logs of the times and dates that I complained as well as the time I went to the Southgate branch to log a query in order for the router to be checked, the tech staff informed me that there is no issue with the router.
All I want is for this matter to be resolved accordingly, its either you cancel the contract or you assist me with obtaining a compatible device for the area that I am staying in.
Thanking you kindly.
Kind Regards
Leandre
LV
Leandre V's update18 Nov 2024, 17:17
Reviewer Update
Good day
I recieved a call on Friday the 15th where I was informed that my query would be looked into and escalated to the relevant department. Received a call back today and was informed that I stay in a 5G area and that the router that I have is not compatible and that I would need to call the sales department for an upgrade of said router.
Fine call the call centre spoke to Zinhle who then referred me to Nokwanda. Was called back by Nokwanda for this I will give kudous and the turn around time was not so bad.
Now I am being told by the sales department that I should advise on all the days and times that I called the call centre to complain about the fact that I have no coverage. Like seriously Vodacom is this how you treat your customers that you have had for almost10 years. I must now go back and look at the logs of the times and dates that I complained as well as the time I went to the Southgate branch to log a query in order for the router to be checked, the tech staff informed me that there is no issue with the router.
All I want is for this matter to be resolved accordingly, its either you cancel the contract or you assist me with obtaining a compatible device for the area that I am staying in.
Thanking you kindly.
Kind Regards
Leandre
I recieved a call on Friday the 15th where I was informed that my query would be looked into and escalated to the relevant department. Received a call back today and was informed that I stay in a 5G area and that the router that I have is not compatible and that I would need to call the sales department for an upgrade of said router.
Fine call the call centre spoke to Zinhle who then referred me to Nokwanda. Was called back by Nokwanda for this I will give kudous and the turn around time was not so bad.
Now I am being told by the sales department that I should advise on all the days and times that I called the call centre to complain about the fact that I have no coverage. Like seriously Vodacom is this how you treat your customers that you have had for almost10 years. I must now go back and look at the logs of the times and dates that I complained as well as the time I went to the Southgate branch to log a query in order for the router to be checked, the tech staff informed me that there is no issue with the router.
All I want is for this matter to be resolved accordingly, its either you cancel the contract or you assist me with obtaining a compatible device for the area that I am staying in.
Thanking you kindly.
Kind Regards
Leandre