Misrepresentation of product

In June I have visited the Vodacom store in Vangate Mall to do an upgrade on my cell no ***). I am aware that the packages has changed quite a bit. I was very reluctant to do the upgrade, because I needed to know more about the product before committing myself for another 2 years.<br> <br> I chatted to a consultant for a while before making up my mind. I don't think he had knowledge of the product and misrepresented me in terms of what he sold to me.<br> <br> I had a substantial amount of accumulated minutes (+/-250min) before doing the upgrade. He advised me to emigrate to the Smart 75 min package and ensured that my accumulated minutes would reflect to the new package. Eventually when the change was done, only to realise that I lost my accumulated minutes. <br> <br> The package deal that was offered to me was R419.00 inclusive of vat, was also misrepresented to add vat on the R419.00<br>