Misrepresentation of phone sold.

My story so far: 14 March 2022 I was telephonically phoned by vodacom sales to upgrade my existing contract. They the sold me a Huawei P40 phone indicating that it does not have Google Playstore. They indicated that it had Huawei Appgallery. When I received the phone, I found out that this means NO Google Apps are available, not even Google Maps, which I used daily to navigate have received the phone on 18 Feb, but did not have any time due to work pressure to switch the phone on to check it out until today 14 march. I have called the Upgrade department(**********) as advised by the Customercare department and directed me to **********, which apparently is the delivery department. They stated that I can't return the phone or exchange it for a phone because it is longer than 14 day after delivery. The phone is useless to me if I can't navigate. This is misrepresentation of the deal. They did not tell me I can't get to any Google apps AT ALL! I want to return the phone and get another phone that does have Google Maps on.

17 March 2022: Hi, I checked now and I was NOT in contact with your After Sales team on 15 March 2022. Please contact me on ********** to discuss this.

30 March 2022: Still no communication from Vodacom. Obviously they are playing the waiting game to say I've taken to long to get in contact. Sickening how this seems t be a vodacom policy on any services post purchase.

4 April 2022: Still no communication from Vodacom 7 April: I wil continue to complain about this for the 3 year length of the contract sold to me by vodacom.

25 April Still no communication from Vodacom. Really sad to see giant corporation deteriate to **** in our country.

2 May Still no communication from Vodacom. Apparently they phone my son, who gave my number, but nothing after that. I have susequintly found the my main number on the vodacom website has been changed to my son's number. I have tried to change it back to mine, but it doesn't work. Is there any functional after sales in vodacom???

25 May: Still no communication from Vodacom. The websupport guy that actually phoned me and promised me my main number will now work, als ****. It still shows my son as main number.

10 June: Still no communication from Vodacom. ***** seems to be a descriptive word of the business model being deployed by vodacom. My contact number and main number is **********. Contact me.

27 June: I have managed to get my main number changed to my number, after trying with vodacom support for weeks. I still haven't used the P40 and would like to return it for something functional. Please contact me.

30 June 2022: No feedback from vodacom, although I got the same standard, 'hello, we'll contact you' reply.

12 July 2022 Nothing from vodacom. They seem to fit in well with the gangster state government we've inherited.

20 July 2022 No surprise, no contact from vodacom. Pathetic!!

25 July 2022: Still no surprise, no contact from vodacom.