Misrepresentation of Contract Terms and Loss of Benefits

Dear Consumer Website Team,

I am following up on my previous query regarding the incorrect application of the 36-month incentive associated with my contract. While I appreciate your initial response and escalation of this issue, I have confirmed that the incentive has still not been correctly app**** to my account.

Furthermore, I am being charged R550 per month, instead of the agreed-upon R469.99 as per the terms of my 36-month contract.

To reiterate, the incentive does not align with the terms of my 36-month contract, and the monthly billing amount is incorrect.

I request that you urgently revisit this matter and ensure the following:

The 36-month incentive is correctly loaded onto my account, reflecting the benefits agreed upon in my contract.

My monthly billing is adjusted to the correct amount of R469.99, as per my 36-month contract terms.

Please provide an update on the steps being taken to rectify these discrepancies and a timeline for when I can expect the adjustments to be completed.

Thank you for your prompt attention to this matter.

Kind regards,