JS
Jeme S

1 reviews | Active since Sept 2015

22 Sept 2015, 09:48

MISREPRESENTATION OF CONTRACT

I went to Vodacom Mall@reds to take out 2 business contract. When I got there I spoke to 2 consultants at the door I asked what your monthly spend must be to qualify for a new phone after 12 months of a contract. Both confirmed that its R1200pm. So I proceeded and I also confirmed with the sales consultant who I signed with,he said its R1200pm. He went to both managers on 2 different occasions while busy with me to confirm as I was adamant and they confirmed. <br> 2 weeks ago I went to take out another contract for my 2nd company. Upon arrival at the store, the same happened, 2 consultants confirmed average spend R1200pm. So I went to a different consultant and asked her as well, she confirmed it is R1200pm. So I couldnt remember clearly if it was R1200/R1300 and asked her to confirm exact amount as this would determine the contract I chose. When she came back she told me that this policy was cancelled at the beginning of the year. I was furious, as I took out the contract in July and it was confirmed several times. I couldve gone to I-store, paid R700 odd and gotten a new phone should my phones break. The sales consultant tried to help me but with no avail. I have been done in!

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2015, 12:36
Official
Hello Jeme,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team