Misrepresentation / Lying about pricing

I was called by Vodacom 12 December 2023 to do an upgrade. A Mr. Naidoo from RewardsCo called me and said he can offer me an Honor P90 lite + ear buds at R80 extra, bringing my total contract to R330. I explicitly asked him if I get to keep my R150+ monthly airtime and 2gb monthly data, he said yes. He said in addition to that, I get 50 minutes and 600mb of data. I told him I will only take the offer if I keep my existing benefits and he said yes I will.

He then said he can offer me 2 Honor P90 lites + 2 x ear buds for R599. With the same benefits + additional. I took the offer and have had nightmares ever since then. Vodacom is now charging me R875 and they have taken away my benefits of airtime and data and said that Mr Naidoo was lying and that I dont get to keep my benefits.

I've called in between 20 -30 times in the last month trying to get it resolved. I've spoken to Edwin Morris and his manager, Oupa Mnisi, in the After Sales department. Edwin escalated my issue to the wrong department, delaying my complaint by over a week. I then spoke Oupa Mnisi and he said he understands and will resolve the matter and that Vodacom would refund me R1800 and give me data and airtime and remove the 50 minutes that I did not ask for. This is also on the recording and it never happened!! I've requested with at least 9 consultants that they must pull the recordings with Mr Naidoo and Mr Mnisi but Vodacom keep on making excuses, saying they escalated to the wrong department. Oupa begged me on the phone not to write an email as they will refund me. It's almost a month later. I've also requested numerous times that I cannot continue to struggle and that Vodacom must just collect these phones and cancel the upgrade!! This too has not happened.

Vodacom is an ********* company and I'm sorry to say that all the consultants I have spoken to are ***********.