Misrepresentation by Vodacom

Item: Vodacom
Rating: 1
Author: Zandile M

I received a call from Vodacom last month offering to increase my data package to 100 GB for an additional R25 per month, which I accepted, effective 1 August. At no point did they tell me that I wouldn't be able to make calls, and I have since discovered that I am now sitting with a Home Internet price plan and can't seem to get any help to change this.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

08 Aug 2024, 08:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Aug 2024, 08:15

Official