Misrepresentation and Unauthorized Charges on My Vodacom Account

I am writing to express my deep dissatisfaction with Vodacom concerning a migration package that was misrepresented to me, leading to unauthorized charges on my account. The key issues are as follows:

False Marketing and Misrepresentation: I was persuaded to migrate to a new data package with the promise of cost savings. Contrary to this assurance, I have been incurring an additional R800 per month since the migration.

Lack of Consent and Documentation: At no point did I sign any contract or provide explicit consent for this migration. No documentation was provided to me, and the process was completed without adhering to standard procedures, including FICA requirements.

Denial of Cancellation Rights: Within 7 days of the migration, I contacted Vodacom to cancel the package, invoking my rights under the 14-day cooling-off period as per the Consumer Protection Act. Despite this, I was informed that the migration could not be reversed, and I am now bound to this package for the duration of my contract.

This experience has caused significant financial strain and frustration. I urge Vodacom to:

Immediately cancel the unauthorized migration package. Refund all additional charges incurred due to this misrepresentation. Review and rectify the processes that allowed this to occur without proper consent and documentation. I hope for a swift resolution to this matter to restore my confidence in Vodacom's services.