Misrepresentation and poor service including from CEO'S office

We app**** for Vodacom Fibre to the business. We explained to the Sales person our requirements. She went ahead and processed the application. She failed to inform us of the timeframes ,process and procedures. A few days later we received a router, no communication. We enquired and was given a run around. The Agent Londiwe, was the sales /contact person, however she advised us to call Technical , who could not assist, they transferred us to Sales who also could not assist. We eventually complained to Vodacom escalations who advised that escalations is only for social media complaints to the CEO's office. He encouraged us to complain on Social media before we can get assistance