Misrepresentation and *****ed deal by Vodacom

Vodacom has done it again I was contacted in the morning by one of the agent from Vodacom rewards department, dated the 28th of May 2024. She has since advised me that two of my contract numbers is due for an upgrade, well as some of us , based on financial constraints, one would entertain this particular agent and verify if whether amongst all my contracts with vodacom, my intention is to cut cost effectively as possible.

In summary, I have agreed to upgrade on my primary number that , all people in my circle , emergency number, CV for job purposes , one time pin authentication, the list is endless that one could ever imagine. The number in question is ***, this was previously profiled as sim only contract, getting 50Gig + 30 Gig promotional data & 50 Gig night data for the price of R299 for 24 months contract. This particular agent ************ly misled me to believe that the deal that she was offering would be to my benefit and cost effectively sound. The product she sold to me is 150 Gig data (day) and 100 Gig (night) for 24 months as an upgrade. Deceiving with intention to perhaps selfishly make commission to her personal advantage and benefit. I repeatedly asked her if whether should I consider to upgrade on said promotion, based on the number being my primary and main number will I be able to make and receive calls, astonishingly her response was " obviously yes sir", its merely because you are such a loyal and special client , you are selected for this promotion". She further advised, because this is just an upgrade of your existing data and as your primary number, you can still make calls, however because of this deal, you will still receive a router, despite even if you will not use it.I subsequently conceded on T's & C's to upgrade, and proceeded on renewal of the contract, router was then delivered on Thursday the 30th. A day later, my smart phone wasn't smart anymore, the factor was that, the agent switched my line into Home Internet and this prevents from retrieving and making any calls. I have been fooled, betrayed, misled, ******* and subjected to deception for personal gain. To top it all, my account balance amount has also escalted to the amount that is unreasonably illogical. Vodacom has once again failed one of its customer for business gain.

Regards

DM ***