1 reviews | Active since Jan 2023
Misrepresentation
Please stay away from Vodacom. Especially the consultants who phone you.
When I attempted to cancel in 2020, the consultant said they will give me data and I can pay a lower instalment. Ge didn't mention it was a 24 month contract and I was led to believe it was month to month.
Then in 2021 when I went for a device upgrade at Woodlands Vodacom in PTA East, the consultant didn't mention the 24 month contract (which I wasn't aware of) made me ineligible for an upgrade. Instead, he had me sign a contract for a new line (and didn't even give me the sim card). I merely placed my old sim in my new device and went on with life.
Only after I did some digging did I find out what happened.
In a nutshell, they misrepresent and con people into new contracts.
I have been a Vodacom client for years.
Stay away guys... And always get everything in writing.
Thanks, but why did I just receive an invoice for the subscription again?
The very one you said you would cancel.
I am still being billed for everything? I literally cannot wait to get rid of you as a service provider. I literally have proof that you will cancel as per your abovementioned message, the phone calls, etc.
And still.
Now I have to phone you guys again and waste I don't know how much time to re explain everything AGAIN just to get you guys to do what you said you would do in the first place?
Thanks, but why did I just receive an invoice for the subscription again?
The very one you said you would cancel.
I am still being billed for everything? I literally cannot wait to get rid of you as a service provider. I literally have proof that you will cancel as per your abovementioned message, the phone calls, etc.
And still.
Now I have to phone you guys again and waste I don't know how much time to re explain everything AGAIN just to get you guys to do what you said you would do in the first place?