Misrepresentation

It's with sadness that I have to complain about the service rendered by your online Team.

My home internet route's contract is ending end of July 2025, and I called in to actually give notice of cancellation .

I have an interaction with one of your online agents and she was diligent and thorough with me not cancelling but could give me a better contract with a lesser amount than what am currently paying, and I listened and told her to give a call back the following day as I must ask my family if they will like the offer or we leave Vodacom as per family agreement.

Following day ,lady didn't call like promised however because I have the cancellation department numbers already I called in and a gentleman now assisted and was aggressive and however he assisted with by saying because I don't need a 36 months contract,he can recommend a 24 months for R499 as the device has a back up battery in case of load shedding and fast forward the deal was closed off.

In 3 days time device was delivered at my workplace only to find that there was no SIM card included and when I called I was told SIM cards are not given anymore , clients must their own this is when we try to insert the aim on the old device that we saw it's not fitting .

Saturday 7 June 2025, morning I took the device to nearest Vodacom in Wonderpark and a gentleman assisted but was not really happy with his service as he mentioned that he is not sure if the device will work as the contract commence in July and I told him it should work with the current package not new which I understand and I was made to but a sim for R63.

Tuesday 10 June while working from home, there was power failure and new device was also off, could this mean I was ********** or mislead with information that device has back up in case of power failures. Thursday 12 June I called customer care and explained my story and lady told me she can't assist because she not a liberty to know what transpired at sales stage so I must go to the nearest branch yet again.

I feel that Vodacom has failed me, so it's either this device is returned and or this mess is sorted out urgently.

Hope to hear from you.