Misrepresentation

This is now the 2nd time i am complaining. In short i did 2 upgrades with Vodacom where i was promised 2 vouchers of R3 500 each. I was told these would be issued to me on the 15th of August. Vodacom made contact to advise that the consultant was indeed in the wrong as he misrepresented when these would be issued to me. I received the 1 voucher but i had misplaced the sim card that the 2nd voucher was sent to. I needed to do a sim swop in order to get the sms with the voucher but when i activated the number nothing was there. I have called vodacom for days, been transferred from one department to the next with no resolve. All i want is for the sms to be resent to the number so that i can actually make use of the voucher before it expires. This entire experience has been nothing short of disastrous. Will definitely be cancelling all my contracts as and when they come to term and will never allow myself to be ******* into this situation again.