AJVR
ANE JANSE VAN RENSBURG
1 reviews | Active since Jul 2011
10 Oct 2019, 13:32
Misrepresentation
Placed an online order for upgrade on Monday 7 October (have screenshots of the entire process) and received a confirmation email with a reference number. Now Vodacom's call centre says the upgrade was in fact not processed and they cannot tell me why. How pathetic?! And by the way, your employee Shaheena (apparently in the sales department, to whom I was put through by your call centre) is damn rude and should not be client facing. I want a written explanation as to why the upgrade was not processed.
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Replies (3)
Vodacom's replyOfficial
10 Oct 2019, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJVR
ANE JANSE VAN RENSBURG's updateReviewer Update
11 Oct 2019, 11:47Still no concrete response form Vodacom!
How pathetic!
How pathetic!
AJVR
ANE JANSE VAN RENSBURG's update11 Oct 2019, 11:47
Reviewer Update
Still no concrete response form Vodacom!
How pathetic!
How pathetic!
AJVR
ANE JANSE VAN RENSBURG's updateReviewer Update
18 Oct 2019, 15:34So, Vodacom , it is one lie after the next. One Lennon Samduth (***) phoned me this morning in response to this complaint. It only took you a week to respond!! Lennon promised to immediately respond to my email (which I sent to him at 11h01 today after our phone call). It is now 15h28 and still no response!! One Gareth advised now that Lennon's entire team (including manager Tracey) had left for the day.
You clearly do not want business from people who have been loyal customers for more than a decade as it is just lies, deceit and sheer incompetence with every person of Vodacom I come in contact with. NOT ACCEPTABLE!
You clearly do not want business from people who have been loyal customers for more than a decade as it is just lies, deceit and sheer incompetence with every person of Vodacom I come in contact with. NOT ACCEPTABLE!
AJVR
ANE JANSE VAN RENSBURG's update18 Oct 2019, 15:34
Reviewer Update
So, Vodacom , it is one lie after the next. One Lennon Samduth (***) phoned me this morning in response to this complaint. It only took you a week to respond!! Lennon promised to immediately respond to my email (which I sent to him at 11h01 today after our phone call). It is now 15h28 and still no response!! One Gareth advised now that Lennon's entire team (including manager Tracey) had left for the day.
You clearly do not want business from people who have been loyal customers for more than a decade as it is just lies, deceit and sheer incompetence with every person of Vodacom I come in contact with. NOT ACCEPTABLE!
You clearly do not want business from people who have been loyal customers for more than a decade as it is just lies, deceit and sheer incompetence with every person of Vodacom I come in contact with. NOT ACCEPTABLE!