Misrepresentation
I am a red VIP client , with limitless calls and sms and only data that is capped. Now vodacom wants to charge me ‘premium sms rate’. My bill is almost double of what I normally pay
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Replies (3)
Vodacom's replyOfficial
04 Feb 2022, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2022, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Feb 2022, 13:34But that’s not what I was told when taking the contract. Had I known, I wouldn’t have bothered.
Your senior consultant didn’t even bother to call back because I have since waited for an ‘investigation’
This red VIP package is starting to feel like a **** because we are not told these finer things.
I mean when you’re told that you have limitless voice and sms’, how am I to know all these other things?
Unless you’re saying that your consultants don’t have product knowledge.
I can’t be expected to pay something I know nothing about - it’s not fair
Your senior consultant didn’t even bother to call back because I have since waited for an ‘investigation’
This red VIP package is starting to feel like a **** because we are not told these finer things.
I mean when you’re told that you have limitless voice and sms’, how am I to know all these other things?
Unless you’re saying that your consultants don’t have product knowledge.
I can’t be expected to pay something I know nothing about - it’s not fair
's update11 Feb 2022, 13:34
Reviewer Update
But that’s not what I was told when taking the contract. Had I known, I wouldn’t have bothered.
Your senior consultant didn’t even bother to call back because I have since waited for an ‘investigation’
This red VIP package is starting to feel like a **** because we are not told these finer things.
I mean when you’re told that you have limitless voice and sms’, how am I to know all these other things?
Unless you’re saying that your consultants don’t have product knowledge.
I can’t be expected to pay something I know nothing about - it’s not fair
Your senior consultant didn’t even bother to call back because I have since waited for an ‘investigation’
This red VIP package is starting to feel like a **** because we are not told these finer things.
I mean when you’re told that you have limitless voice and sms’, how am I to know all these other things?
Unless you’re saying that your consultants don’t have product knowledge.
I can’t be expected to pay something I know nothing about - it’s not fair
's updateReviewer Update
11 Feb 2022, 13:35I can’t even make international calls - yet it’s red VIP.
No maan
No maan
's update11 Feb 2022, 13:35
Reviewer Update
I can’t even make international calls - yet it’s red VIP.
No maan
No maan