SG
Sammy G
1 reviews | Active since Dec 2011
29 Nov 2023, 09:03
Misrepresentation
On 6 November I phoned Vodacom to cancel my contract that ends in December and switch to Pay As You Go. I then spoke to Sakhile at about 10:45 who convinced me to upgrade to a R99 sim only as it has no contract attached to it and I can cancel or upgrade any time. It comes with a 1GB data monthly plus airtime.
I now get an SMS that I am contracted until 29 December 2025. Even when tried to phone them the voice message indicated I am contracted until 29 December 2025 and no upgrade until July 2025.
I REFUSE T ACCEPT THIS CPONTRACT AS I WAS THEN MISLED BY SAKHILE. GO LISTEN TO THE RECORDING AND IF YOU DISAGREE WITH ME THEN E-MAIL THE RECORDING TO ME
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
29 Nov 2023, 10:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
